An Item Is Missing Sometimes because of varying item
availability and warehouse locations
An Item Is Missing
Sometimes because of varying item availability and warehouse locations, you may
receive more than one shipment when you place an order with multiple items. We
will not charge you extra for split shipments. The invoice you receive with your
order will tell you which items have been shipped separately. If you still have
questions about items missing from your order, please
contact us and
one of our knowledgeable Customer Service Associates will be happy to help you
My Order Didn't Arrive
You should have received an email with tracking information. Orders shipped
through our Priority and Express shipping options can be tracked on our
shipping carriers' Web sites. If you wish to track an order, go to .
www.ups.com for UPS orders, or
www.usps.com for Postal Orders
We're sorry, but orders shipped by the Standard option cannot be tracked door
to door. If you still have questions about an order that has not arrived,
please
contact us and one of our knowledgeable Customer Service Associates will
be happy to help you.
An Item Is Damaged or Defective
We are committed to your total shopping satisfaction. If an item you receive
from AramaMart.com does not meet your expectations, simply return it to us.
Most merchandise can be returned to a store or by mail within 30 days of
delivery.
Gift wrapping charges (if any) are not refundable. Shipping charges are not
refundable except if you were sent an incorrect, damaged or defective product.
Returning and Item
Your complete shopping satisfaction is our number one priority.
If an item you ordered from AramaMart.com does not meet your expectations,
simply return it either to a store or by mail within 30 days of receiving
it, unless otherwise noted below.
To Return an Item
- Return the item, invoice and all original packaging and accessories to
Customer Service at AramaMar
772 Twin Rail Drive
Minooka, IL 60447
- For all payment methods, an associate will issue an immediate credit
to the original payment method or provide a store credit for the cost of
the item and the sales tax, if applicable.
Returns Exceptions
- Oversize items: Some heavy or large items that are identified
as oversize on their item pages may be returned to a store or by
Freight shipping. Under some circumstances, you
Exchanges
To exchange an item by mail, fill out "Items to Be Exchanged" on the
back of our invoice, indicating the item you are returning and the new
item(s) you want sent. Please be as specific as possible when describing
the new item. For example, give the item name, color, size, and so on.
Then enclose the invoice with your return.
The item returned will be credited to the original payment method and
the new item(s) will be charged to the same payment method. Shipping
charges for the returned item are not refundable. Shipping will be
charged for the new item(s) sent.
A gift you received is not exchangeable by mail. If you return a gift by
mail, the cost of the item and the sales tax, if applicable, will be
credited to the original payment method when we receive
