Customer Service

Let us know how we can help. Contact us by Phone at 815-467-7820 or by email at service@aramamart.com

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An Item Is Missing Sometimes because of varying item availability and warehouse locations

An Item Is Missing

Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you

My Order Didn't Arrive

You should have received an email with tracking information. Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to .

www.ups.com for UPS orders, or www.usps.com for Postal Orders

We're sorry, but orders shipped by the Standard option cannot be tracked door to door. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

An Item Is Damaged or Defective

We are committed to your total shopping satisfaction. If an item you receive from AramaMart.com does not meet your expectations, simply return it to us. Most merchandise can be returned to a store or by mail within 30 days of delivery.

Gift wrapping charges (if any) are not refundable. Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.

Returning and Item

Your complete shopping satisfaction is our number one priority.

If an item you ordered from AramaMart.com does not meet your expectations, simply return it either to a store or by mail within 30 days of receiving it, unless otherwise noted below.

To Return an Item

Return the item, invoice and all original packaging and accessories to Customer Service at AramaMar
772 Twin Rail Drive
Minooka, IL 60447
For all payment methods, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

Returns Exceptions

Oversize items: Some heavy or large items that are identified as oversize on their item pages may be returned to a store or by Freight shipping. Under some circumstances, you

Exchanges

To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.

The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.

A gift you received is not exchangeable by mail. If you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original payment method when we receive

Merchant Services

You can shop at [www.aramamart.com] online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) [link to http://www.authorize.net/resources/howitworksdiagram/ ]. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

If you prefer, we can process your transaction by phone, fax or mail. Call us at [815-467-7679] during our business hours [9am to 5 pm CST], fax us at [815-467-7420] or mail your order to [Bigtimeservice@yahoo.com].

[www.aramamart.com] is registered with the Authorize.Net Verified Merchant Seal program.

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